CONSULTING HOURS (Doctors) 

We consult with patients for much more time than indicated by the hours shown here, but all NHS doctors have to publish their general surgery times in this sort of way). Consultations are by appointment, except for emergencies, and the hours are:- 
Monday - Friday           8.30 am - 11am  and  4.30 pm -  6.10 pm (Some surgeries start at 4.00 pm and finish at 5.50pm), and on Friday only, some surgeries start at 8am to help patients who work full time. (We are closed from 1.00 - 2.00 pm Mon-Fri ). We have no surgeries on Bank Holidays.

When a doctor is absent his/her patients will be seen by any other doctor in the practice.

Urgent Cases by special arrangement. Please phone the usual number 9373527, but if the number is busy there is another in cases of emergency only 9376051

Chaperones are available to doctors and patients. If you would like a chaperone to be present during a consultation, please request one at the time of the appointment if possible, otherwise when you arrive, although there could be a short delay while one is organised. If a male doctor needs to undertake a clinical examination of a female patient he would normally ask you if you wished a chaperone to be present or minded a chaperone being summoned. A female doctor might arrange for a male chaperone to be present for some consultations with male patients.

A Medical Student may occasionally be present in consultions with Dr Ledger, who is a tutor for Nottingham Medical School. A sign is displayed in reception when a student is present, and you may request that you see the doctor without the student present if you prefer.

Telephoning a doctor or nurse
The doctors are also available for telephone advice for things that might save you having to make an appointment. If you wish to do this it is best to ring reception before 11am and explain what it is you need so your doctor can decide if phoning you is the best way of dealing with the problem. Please leave a number where you can be contacted and you will be rung back the same day. If you make the request after 11am you will be rung in the next 24 hours. Please give the reception staff an idea of what it is about if at all possible. This is so that if a doctor decides on a course of action without phoning back this can be done. In such a case a member of staff will phone you back with the information.

HOME VISITS 
If you need a consultation but are too ill to come to surgery, a doctor will visit you at home. In emergencies this will be the doctor on call, but in less urgent cases you may request your own particular doctor.  House calls are made for cases where there is medical need. Patients are expected to visit the Health Centre for consultations if they are able to travel. The necessity for a home visit is at the discretion of the doctor and when there is doubt your doctor may ring you to discuss the problem before deciding the most appropriate place for the consultation to take place. Non urgent visiting usually takes place between 11.30 am and 2.30 pm but times may vary.

Medical examinations nowadays are more technical and often require a properly designed and equipped environment to take place in. Doctors are expected to put themselves in the best position to do a proper examination of the patient. This is another reason for rejecting a home visit request. It is for your benefit in the long run!

It helps us greatly with the organising of home visits if requests for visits are made as early as possible, certainly before 10.00 am. Non-urgent visits requested after this time may be rearranged for the next normal working day.

"EMERGENCY" consultations have to be brief, dealing only with the urgent matter, so please do not expect to have non urgent matters dealt with at the same time.