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1
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- Patient Survey Results from the
- General Practice Assessment Questionnaire
- (GPAQ)
- Keyworth Health Centre
- 2006
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2
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3
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- Answers are not patient identifiable
- We need to look at the feedback from the survey to identify areas that
may need improving and discuss these findings with the PCT
- Most of the results are given as a percentage
- The results are comparable with
the GPAQ benchmark
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4
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5
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6
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7
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8
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9
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10
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11
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12
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13
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14
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15
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16
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17
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18
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19
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- Receptionists are always on the ball, professional and efficient
- The Asthma care with nurses
- The consistency with seeing the same doctor during my illness
- The nurse triage system is very effective
- Electronic patient records so all staff are aware of an illness/history
- The doctor always treats me as a person and not just a patient
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20
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- These are general comments made by some of the patients
- Generally excellent x 4 patients
- Very good x 6
patients
- High standard
- Satisfied overall x 7
patients
- Thank you x 4
patients
- Nothing bad
- Keep up the good work
- Lucky to have a good practice x 2 patients
- Friendly practice
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21
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- Waiting times could be improved, particularly between fasting blood
tests and follow-up diabetic appointments
- More appointments to see a female doctor
- Waiting times for blood tests
- Same day appointments
- Appointments times
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22
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- More than one telephone appointment line
- Someone that could advise and assist with welfare issues like claiming
for invalidity benefit, statutory sick pay, etc
- Longer consultations
- Out of working hours opening
- More empathy from reception staff when an emergency appointment is
needed, especially where children are concerned
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23
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- The length of time waiting for my appointment, it was at 10.00 and I was
seen at 10.25
- Weekend opening, so you are able to see a doctor you know rather than an on call
service
- A quicker turnaround for letters from the doctors, maybe a week instead
of two
- Better repeat prescription service
- More input and advice for self help
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24
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- It would be useful to know how many patients are waiting to be seen
before you, so that you know how
long you have to wait
- Well man/ woman clinics
- A full annual medical check for the elderly
- The delay between presenting my
prescription and it being dispensed often means I have to make two
journeys
- To know whether any of the doctors have particular specialities
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25
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- The inconvenience of clinics on set nights
- It would be good if there was a physiotherapy department x 2
- To be able to telephone over the lunchtime period
- NHS dentist
- Receptionists sometimes a little scary when you want to see someone that
day
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26
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- The availability of a weekend surgery x 5
- Help and advice in alternative medicine
- Dispensary times should coincide with the surgery
- More women doctors
- Difficulty obtaining an appointment, telephone always busy.
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27
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- Having been on telephone queue for an appointment and never answered
- Reception desk not welcoming or is easy to communicate due to it being
too narrow
- Not having to wait two days to see Dr Small
- Welcoming receptionists
- Access to doctors at shorter notice
- Difficulty getting through on phone on a Monday morning
- Well woman clinic
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28
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- Looking forward to the new surgery
x 20
- Annual check for the elderly
- Difficult to get an appointment with part time doctors
- Sometime receptionists could be more helpful
- Appointment to see a doctor yearly to discuss repeat script that I have
now had for about three years
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29
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Notes